AAA Gainesville - Gainesville, Florida

AAA Gainesville, located at 5200 NW 43rd St Suite 505, Gainesville, FL 32606, is a reputable travel agency that offers a range of services to its clients. The agency can be reached by phone at 3737801 or by visiting their website at locator.acg.aaa.com.

With a specialization in travel agency services, AAA Gainesville has made a name for itself in the industry. The agency prides itself on its commitment to providing exceptional customer service and helping clients plan their dream vacations.

In addition to their travel services, AAA Gainesville also offers other points of interest, such as online appointments, wheelchair accessible entrance, and wheelchair accessible parking lot. This ensures that all clients, regardless of their physical abilities, can easily access the agency's services.

The company has received 229 reviews on Google My Business, with an average opinion rating of 3.8/5. This demonstrates that the agency is dedicated to customer satisfaction and continuously strives to improve its services.

👍 Reviews of AAA Gainesville

P M.

2/5

I've been a member since 2004, requiring very few services, so AAA has made a lot of money from my membership which costs $110.per year. I sold my car months ago and have access to other services without AAA. I called different numbers today trying to speak to a live person - that isn't possible even locally.
I want to cancel membership and receive a refund for remaining half of the year. Apparently that can't happen even though in
print they advertise a special number to call to request refund.

King K.

1/5

Waited over 8 hours and with car sitting there since 5am right on a main road quickly accessible to the gaineville office; called us multiple times just to say “we’re experiencing busier calls than usual” and about two hours later a women FINALLY calls and says she’s on her way to “change our tire” which we asked for a tow & signed up for, she pretended to act like she already knew and responded to my “oh no, we had signed for a tow we desperately need to avoid getting impounded” and said after checking her “notes” that “oh yeah that looks right according to my notes; my mistake”and followed it by saying she was on her way now and would call again when close. Fast forward another 3 hours of trying to contact them so we could get a ride up there just for her to eventually reach an ACTUAL PERSON all to hear “oh we’re busier than usual, so I’m not sure that person can make it, but then asked if we wanted to wait around for anyone, which of course we said yes as we told her we couldn’t afford to get it impounded; or just send another person the next day. So she told us she was on her way, found out she had to do more than change a tire, so decided to just lie to us & make us sit around for nothing with the ride arranged back to the car waiting & waiting. Worst part is, this isn’t not the first time they’ve done the EXACT same thing. 70 dollars for a 10 minute tow to policy holders house” but couldn’t even do that. This company had the worst customer service and response I’ve ever seen. Ruined the entire night of a single autistic mother of three all because the women working didn’t want to do any towing because they were doing a “sale” and taking in so much money by choosing to ONLY CHANGE TIRES. Didn’t want to be bothered to give any toes because god it’s easier to fix a flat tire than to tow a women in need who hydroplaned trying to help me during a freak off and on storm.

J B.

5/5

I dropped in b/c my login wasn’t working correctly. Three agents all came out to assist me. Very nice and helpful people working at that AAA branch. They welcomed me to Gainesville, I got a free Gainesville map poster and several AAA Knick-knacks. I think I’ll go in whenever any of my other Apps act up. 😎

Faith R.

5/5

Brian S. at the Gainesville, FL office, is the finest insurance agent I've ever worked with in my life. He is extremely knowledgeable and accurate, he really cares about his clients, and he is so easy to work with. He gets my highest recommendation for customer service. Brian is the best!

Richard C. R.

5/5

I must take the time to give Joseph an amazing review. He took the time as needed to help me with a reimbursement check that was desperately needed. Everyone I meet there was nice but Joseph went above and beyond. Thank you Joseph!!!

Dawn E.

5/5

Staff is very knowledgeable and Brian L. Is the best travel agent

Sheila C.

3/5

Went recently to pay our membership dues and to inquire about planning a trip to upstate NY. Our information was taken, and they said they would get back to us. Called on Monday this week, and they said they would send us the info via email no later than Wednesday of this week. Sadly still nothing. So I guess unless you're planning an expensive trip, they are not interested in helping you. What a shame since we have been members for such a long time. You would do better just to use Expedia 😏.

Ryan H.

2/5

My parents and I are all AAA members and in the past I have waited maybe an hour for service 2 at the most. I requested service at 9AM. I didn't get service until almost 2pm. When I called Triple AAA they told me that the driver, not them were responsible for giving me an ETA. I never got an ETA TEXT. When the tow truck finally arrived, there was no indication it was triple a, no lettering on the vehicle, no uniform worn, nothing. Further more, triple A drivers are supposed to request an ID from whoever they were picking the car up from. This guy didn't even say hello and just started working the minute he showed up. When he finally got the car on the truck and we took off, on the way to the place he almost clipped two cars in front of us. When we finally got there he parked on the wrong side of the auto service place. We have been long time, loyal AAA members. Premier members at that, and this is the service I can expect? Thank God I wasn't in an actual emergency.