Beach Club at The Boca Raton - Boca Raton, Florida

Rebecca S.

Love the new vibe. Sleeping rooms are beautiful. Love the shower option in the bedroom. There is not a desk option if you are traveling for work. The food in Marisol is superb.

Aleksandra K.

I would like to thank you for good three nights and special celebration our son’s birthday in your hotel! We live in Boca Raton, but so happy that such a good hotel is located in our city!
The big thanks we would like to say to Nikki Alekseev , she was our batter. She was very professional, kind and nice. She did our stay so special! The workers like Nikki are making your Hotel unforgettable and loved! (Tower)

Marc P.

Pros:
The resort is beautiful and the rooms are nicely appointed and reasonably priced at Cloister. Some of the staff are very helpful , but since 20% gratuity is already added the wait staff lacks the attention to detail. Sadelles offers a nice breakfast experience , Bartender Izzy in palm courts is fantastic, please take NOTE - this kid has the potential for upper management one day , he’s the total package with his attention to detail. Palm courts is beautiful ! Sushi place , is excellent

Cons:
First day we went to beach we had hard time finding someone to help us with chairs , towels , etc. I was seated next to a huge bucket of beer bottles they neglected to take for over an hour until I had to ask. Flamingos steak was extremely underwhelming . We asked for no salt or added rub, then admittedly forgot we ate it anyway because we were hungry. Mediocre piece of overpriced meat, they did try to rectify it by compensating us for a dessert. We don’t eat dessert, but nice gesture - I feel they could have done more and probably should have taken it off bill. Both service experiences at harbor side were terrible , we were overlooked both times we went there , the second time we walked out and went for sushi. Pool service very weak , they forgot my wife’s food , we cancelled the order. Young girl in gym on treadmill having loud conversation on speaker phone for whole gym to hear , after 5 minutes I had to ask employee to speak with her - absolute insane behavior - service all around needs work at this price point.”We” are your clientele for the next 30-40 years , you have to do better. I’ll spend more to go to the Breakers, service is impeccable ALWAYS

Jennifer B.

This resort is stunning. The recent renovations have improved an iconic property in Boca. The service everywhere is slow and a lot of things are broken. We sprung for a poolside cabana and the TV went out midday. Despite informing multiple people no one was ever sent over to fix it. The cold brew machine was broken in the courtyard cafe. The frozen drink machines were broken at the poolside bar. Stuff like this takes it from a 5 to a 4 star experience. With attention to these details it could be amazing.

Patrick O.

What they don’t volunteer when you book at The Beach Club or one of its associated properties is that it’s part of an overall membership club that caters to both overnight guests as well as those with non-hotel access to the facilities.

For better or worse, that’s just the beginning of the issues with the property.

In no particular order:

- Shower had no hot water on the first day. Fix required the mixing valve to be replaced along with a lengthy intrusion to the room while our whole family was trying to get ready for dinner. No one ever followed up to actually confirm that the hot water issue had been resolved.
- Several hour AC failure during the day with no proactive communication to guests. They were aware of the problem but chose not to let guests know.
- A series of “You need to talk to X” where X says “You need to talk to Y” and Y says “You need to talk to Z” annoyances when trying to take care of a relatively simple thing.
- Being told that our reservation for four is only entitled to two chairs at the pool “because it’s a ‘red day’”. I have no interest nor need to know what a ‘red day’ is, but I very much do care if you oversell your property at holiday weekend rates and then refuse to provide service.

Mid-trip, I presented these concerns to a genuinely incredibly nice front desk agent. They were followed up on by a manager later in the day, and some compensation was provided for the items highlighted.

When you pay for a high quality experience, you should spend more time being surprised and delighted than annoyed by various things. Unfortunately, they miss the mark across the board. The continued challenges:

- Missing soap/other items in the bathroom weren’t replaced unless a note was left. (May I remind you, this is a $1,000+/night reservation.)
- It's a "service included" (i.e. no tips) property, but people definitely expect tips.
- Hard to get attention of a server at the pool… even when you wanted to pay your bill. On one day, no one could get us our bill because they didn’t know where the server was. Zero accountability. The correct answer would simply be “I’m not sure where she is, but I’ll be right back with it.”
- Overall overcrowding due to the aforementioned issue of trying to serve both their hotel guests and their non-hotel members
- Jack hammers! Funny how they failed to mentioned at time of booking that there was major construction happening during our visit.
- I inquired as to why the menu at the outdoor restaurant seemed rather limited. The explanation was that the hotel was closing in a few days (this explains the jack hammers) so they were reducing service ahead of the closure. Oh! How nice of you to inform us when we booked that this very expensive hotel would have active construction and reduced service. (They did not, actually, inform us.)

Long story short, if you’re used to actual hospitality and accountability when things inevitably go sideways, this is not the place. It’s unfortunate, because there is a lot to work with as far as the location and facilities. There is simply clearly not a culture of service, which is expected for any-old-hotel, but not okay for what these folks are charging.

Shavon B.

Stayed at the Beach Club for a work conference; if I paid, it'd get a lower rating.

Late check-in issue, water taxi out, shuttle delays and denials, missed turndown service resulting in a frustrating wait for water, slow beach service, and a poorly placed, freezing AC vent.

On the upside, the staff was mostly friendly with some nice personal touches. The grounds are pleasant, rooms clean, and the oceanside is stunning.

Overall, it fell short of the promised experience, and the frequency of issues left me understanding people on Below Deck. I’ve had better stays at a Courtyard by Marriott.

Trip.com M.

The Boca Beach Club is a fabulous resort. Lots happening all around the property. Free Shuttles offered to the restaurants across the way so plenty of options for dining and enjoying all the various amenities. This is a Five star service all around We enjoyed our stay and will definitely return

Anna K.

The Boca Raton is the art of hospitality.
Starting with exceptional service and friendly employees and finishing with amazing architecture of a hotel facilities.
- the resort is well taken care of
- water shuttle service is fun and a very convenient thing
- food is alright
- the employees are very well trained and know what to do
- rooms are clean, and room service is 5/5
If u do look for special, exceptional hotels/resorts that differentiate from others then the Boca Raton is one of them!
Without a doubt would stay here again! Thank you to all the employees for taking care of this place 🙂