Best Western Plus Eagle/Vail Valley - Eagle, Colorado

Andrew Martin

Clean and quiet. The two most important features for a hotel. It would be great if that was it. However, the staff is friendly and courteous, the breakfast offering is one of the best I have seen at a hotel. The gravy for the biscuits and gravy had actual sausage in it. I realize that isn’t a reason a person chooses to stay somewhere or not, but it is a very small detail that they could easily choose not to do. So if they are going mind the smallest of details then I am pretty confident they are worrying about the big things too.

Nico Molina

Great service comfortable room and soft bed and pillows- super quiet and had a great breakfast- buffet style eggs sausage potatoes biscuits. I do recommend

Mystic Mase

Hotel is overpriced and try to compensate by offering a breakfast spread that looks better then it is I stuck with the cereal as eggs shouldn’t be that color. Rooms were decently clean sauna actually worked. Little things out of service here and there that they claimed to be fixing but was an easy fix if they really wanted to.

Lisa F

What a terrible stay.

We have always been diehard Best Western people but we won’t be staying again after this experience.

Our room was very unappealing for the price of nearly $200 a night. As soon as we walked in, late at night, we tried to turn on a lamp. Broken….

Oh well, we weren’t there to spend time in the room.

The next morning I tried to charge our devices. Power blocks literally fell out of the sockets onto the floor.

Okay, we will shower… in a trickle.

Tried to get back into our room that first day, nope. Every day the cards stop working and you must go to the front desk to have them redone. They told us to keep them away from our devices. Even in the trunk. Each day they had to be redone.

Whatever, we dealt with these inconveniences. Until our last day.

We noticed our room was never cleaned. We were told nothing about this at check-in. So I read through the book… nothing. Finally on our last day, out of towels, we put out the please clean this room sign. When we returned nothing had been done. I called the front desk and was told unless I came to the desk and requested cleaning it wouldn’t be done. Why weren’t we told? We are out of towels. Not even an apology. Just repeated that it wouldn’t get done.

That was it. We showered that last day with our wet dirty towels and left that horrible customer service behind us.

Never again Best Western.

Thomas Reif

Stayed in room 205. It was clean. Whomever the maintenance person for facility tried to cobble shower faucet repair & it was either a scalding hot shower or cold shower. I tried calling front desk but phones are dead. The hotel needs major upgrading . I let front desk know when checking out & they asked if I wanted another room to shower. I took a cold one so know. Not cleaning person fault but no tip was left in room.

Wesley Comeaux

I didn't have any issues with service but I didn't really complain to them either after reading the Stellar customer service from a few others.
The location was good. Breakfast was OK , powdered eggs, sausage patties and toast. The room was ok but the Bathroom was a petri dish. Mold in the grout on the walls and ceiling. Hair on the tile and tub. Used soap on top of the towels. I'm the words of Sheldon Cooper this is not the "Best" Best Western. Either housekeeping is Lazy or the Management is, perhaps both. I doubt I'll stay here next year.

Katie Thompson

On the morning of 4th of July, my family experienced a blowout right outside of Eagle, CO. We had to last minute book a room at this hotel and had nowhere to go at 10a on a holiday without a vehicle. The staff was able to get us settled into our room which was clean and spacious. The amenities were more than I expected at a Best Western and I was so grateful for the front desk for making our day just a bit brighter.

Brent Compton

For $239 a night I received a decent night sleep but stayed here for the free HOT breakfast in the morning. Only to find the waffle batter was gone by 8 and the pancake machine was broken. So we got eggs and potatoes that were nearly gone. When I asked the kitchen staff she said sorry we don’t have anymore and I said well can you find some? She replied with its too late to make more batter which is an hour longer until breakfast is done. Then I went to the front desk to ask for help and the man at the desk was extremely rude to me and said its not his problem. So I asked for a refund and he offered $20 off of the $239 and I said well $50 would be better because we stayed here for the HOT breakfast. Note they were also out of break and milk and muffins and pastries were all gone. He then said $20 take it or leave it!!!! What happened to the service industry?