rachel marsh
1/5
If you have an issue with your transaction DO NOT ask the employees for help, go straight to the manager.
My trade credit card wasn’t working for an online purchase and I was confused about the rewards program, so my boyfriend called the store for help. The employee, Isaac, immediately said it wasn’t his transaction so it wasn’t his fault. My bf said we don’t blame him, but want this fixed. He would not let my bf finish a sentence, and when we said we’ll just come in to talk to the manager and get this figured out, Isaac said ‘is that a threat?’. My bf repeatedly said no, but Isaac continued yelling and saying we were harassing him.
We went to the second location in town to get help in person and were met with another employee who said he couldn’t help us and that he was expecting a ‘hostile customer’ who was coming to ‘roll up on’ and ‘fight’ them because that’s what Isaac had called ahead and told him..
It was so inappropriate and frustrating. I just wanted to buy a digital game with my credit !
I came back an hour later when the manager was there and she easily explained the issue and fixed it within 10 minutes. She apologized for how the employees acted and was super helpful. 6 hours later from when I first tried to buy the game I finally have it.
I will definitely avoid going to the Yuba City locations again. It was the worst customer service I’ve ever experienced. I’m still confused why the first employee blew everything out of proportion when the issue wasn’t even about him, we were just trying to ask him for help. I wish I had bought the game full price somewhere else rather than getting trade credit here.
