Crystal Ellis
1/5
AAA is a total rip off I have been with them for 20 years. I have an excluded person on my policy. I asked them numerous times to remove the person because the person doesn’t live with me. One agent told me it doesn’t matter as long as the person doesn’t drive the car. My policy was supposed to renew in July 2024. I just learned that my insurance was canceled. I bought an $80,000 car not too long ago. I had no idea that the insurance had canceled; therefore, I was now driving a car with no coverage. Thank God I didn’t have any accidents during that time. I received an email and two text messages letting me know that my insurance was canceled 34 days ago. When I went into AAA to talk to two agents and a supervisor they claim that the insurance was canceled due to a form I didn’t fill out regarding the excluded person that had been excluded 10 years ago. I have not had to fill out this form for the past years, just so happened this year. They claimed they mailed the form to me. They said we also mailed you a refund that I didn’t receive. I told them my selected method of communication is email or text. I didn’t receive anything. They didn’t email me to let me the policy was going to cancel. However, 34 days after the policy was cancelled, I received 2 texts and an email letting me know my insurance was cancelled and asked me did I want to reinstate it. Here’s the kicker. They will not reinstate your insurance after it’s been 30 days. You must rewrite a new policy. Now my insurance went from $211 per month to $357 per month. One agent said I was on an old policy so it was much cheaper. When I insisted that they reinstate the policy, their only response is “ I’m sorry underwriting will not reinstate your policy. We have asked before. They will have to rewrite a new policy.” An agent said that the cost for insurance have changed. So AAA is fraudulently canceling all of their long time loyal members like me to put us on the more expensive plan. I am so done with AAA. This business, years ago, cared about an individual. They care less about their customers. I am looking for another company. They told me if you take your car off, your house insurance will increase. I laughed and told them what makes you think I would leave my home in your incapable hands.
