Flyus.com - Tampa, Florida

Trina Kha

The service was pretty slow when it came to asking questions and getting responses back. The booking for the flight was quite straightforward and thankfully there were no issues on my end; however, the main issue occurred when it came to getting notifications on the changes to the flight. I had to find out through another person that the flights changed and I wasn't even notified until the week before and I had to change my schedule completely to work around it. Customer service took quite some time to respond back when I had initial problems as well but even then it had me quite stressed to say the least. I probably wouldn't book tickets from here again.

Sam Mohanty

I am giving them a one because the stars cannot go any lower. Flyus booked me with a trip where the first flight left after my second one. We cancelled the trip and were told we would be receiving a refund in 7-60 business days. It has been two months and I still have not received my refund. (It says the amount was refunded on their website but IT WAS NOT) Mind you, the amount was substantial. Every-time I call them they tell me to call the airlines that I was flying with to issue the refund but the whole point of going through a third party provider is that they manage the communications between the airlines and you. Please give me my money back Flyus.

Mitchell Holmes

*BEWARE* Actual real life criminals. This company booked my flight, sent me a confirmation number, then NINE minutes later emailed me to say the price had gone up by $12.00 and my flight was not actually booked and I had to go confirm the new fare. I went and confirmed immediately. I then get an email at ONE IN THE MORNING (three full hours later) saying that the fare had gone up by $5.00 and my flight was not actually booked and I had to go confirm the new fare. When I tried to confirm, it said that my flight was on hold and I had to contact support. They then told me that the flight had gone up over $300 overnight because I didn't confirm the new price at one am. They refused to honor their original price and claimed it was the airlines fault and they had to run the prices by the airline. I told them they shouldn't be advertising them at the price they were then and demanded to speak to their boss and I was hung up on. Don't send out CONFIRMATION numbers if the flight is not CONFIRMED. Regardless of your fine print, that is unethical at best. I literally booked my flight in SECONDS on expedia without price changes or anything of the sort.

Edit: how do you not see the HUNDREDS of 1-star reviews on here complaining about the same thing, calling you a scam website and still claim to be right? Actually idiotic behavior.

Reid Holden

This was a horrible experience. Our flight was changed so our first flight took off after our next flight. They do not have any help center for calls and require all online changes. You are lucky if they respond back within 48 hours with a change or cancellation request and then they have crazy fees even if it is their fault. Do NOT use them for booking anything.

Larry Bartel

I was charged $50 because Alaska Air changed one of the legs of my flight, which resulted in a change in my flight. This change was not initiated by me, it resulted in a longer layover. The rude lady at Flyus informed me that was stated in their policies. This is a very shady company with an extremely low rating. After all the hidden additional fees, I could have done much better booking directly with the airline company.

Shelby Ciulla

I would put 0 stars, but then i can't leave a review, so I'll give the one star to the fact that it's not difficult to get a hold of a representative. I booked a trip with 2 tickets a while back, and i clicked a $19.99 add on option per ticket for refundable booking, It showed some emergency options but i did not think they would be so rigid and impossible about it. A few weeks ago i tried to cancel my trip because i was sensing some instability from my work and i decided i needed to stay home incase anything happened, when i tried to cancel it said something about them not accepting my cancellation request and that it needs to be within 48 hours of the trip and proof of emergency. I was supposed to leave yesterday, on Thursday, but on Monday the 15th i recieved an email from my work saying that i was laid off, which i expected to happen so i went back to the cancellation request within the 48 hour mark of my trip and then it was saying that im too close to my trip to make any changes so i need to speak with someone who then emailed me fill out a refund form, i clicked on the "workplace reduncancy" which was one of their options for an emergency situation. It asked for proof of redundancy and how long ive worked there, i was with the company just under a year and i sent a screenshot of the email from my employer. I then recieved an email back from flyus requesting i get a signed letter from my manager explaining that i was let go. what the hell?! I was not on good terms with the manager and i still am hoping they could give me a good reference in the future, so the last thing i want to do is bother them some more by asking them to write a letter to a travel site? I then got another email from flyus by one of their agents or whatever Sara, who said i was not eligible for a refund because i was employed less than a year. is this a joke? why are they making it so difficult with so many ridiculous loop holes. i paid the $20 refund fee ($40 total) and supplied a reason for my cancellation with photo evidence. They are thieves. I'm sure this site make thousands of dollars every day and it's not the end of the world or the company if someone cancels their trip, I dont know what my future holds currently but i could really use that $305 back that i paid for my current livelihood. They dont realize how infuriating it is to not only have to cancel a trip due to daunting circumstances but and then you cant even get your money back unless its a very specific reason. It makes people never want to use their services again, which makes them actually loose money because if they helped people out, then those people will return again and again and book all their future flights through them. but knowing if a emergency were to occur, i wont put myself at that risk again. dont use flyus!!!

Leigh McGill

Bought a round trip flight. Needed to change flight back. Requested change online 20 days before the flight. Website said it could take up to a week to hear back. Called them 10 days before, left message asking them to respond. They finally responded via email at 3 am the day I was supposed to leave, my bags were already packed, already had booked a ride to the airport assuming they weren't going to respond (site said if less than 48 hours before a flight I'd have to make changes with airline directly, so no reason to think they'd respond). Didn't even see the email until already at the airport. Paid an extra hundred dollars for easy rebooking. Absolute scam. Filed complaints with BBB and Florida AG office. This company will never receive my business again.

Jing Zhou

The website is easy to use and online support is very prompt.
My credit card transaction was declined at first, they sent me message right away so that I can fix the issue and don't need to rebook.